»China　English　

FAQ    
Q: How to know whether the order has already been submitted, and delivered successfully?
A: For every order we will send out at least 3 mails. They are respectively after receiving your order and payment, after arranging your order and after accomplishing your order. Please pay attention to check your email. You can also login your account to check the status of your order. If you have special requirements, please make a note when you place order. (Mail send automatically by web system, occasionally delay or no email received due to network connection problems, please understand).

Q: For on-line payment, are the credit card information secure?
A: Yes, If you choose online payment way, you will leave our site and enter online payment web page, or the bank card online page for your payment. We will receive notification email when you pay successfully.

Q: How to make payment?
A: According to the step of ordering, you first choose the product- >>Put in to the shopping cart- >>Fill in the order form- >>Submit the order, the next step is to choose online payment to pay. If you choose Western Union remittance, please email us to inform your payment. After we check your payment, we will revise the status of your order to be a valid paid order. We will deliver at your requested time.

Q: What shall we do if fail to pay online?
A: If you meet error when make payment, please remember your order number. You can click "Re- pay” button on our homepage to make payment, or in “member center”, your can still find “Re-pay” button in " my order "column. If you can’t yet pay online, you may try another non-online ways of payment and notify us as soon as possible.

Q: Should I notify you after paying by Western Union?
A: Yes. If you chose non- online means of payment–Western Union, after you remitting, you should please timely send an E-mail to inform us (the only way in which we can check your payment). The email should include: your name, order number, the amount of remittance and Money Transfer Control No., As well as identity verification issues. After we get these information, we will go to the local agency of Western Union for your remittance, and then we will arrange your order.

Q: Can I place an order without paying?
A: Yes, you can. Please remember your order number. When you need to pay, Please click "Re- pay” button on our homepage or in “member center”, your can still find “Re-pay” button in " my order "column.

Q: Can I cancel the order?
A: If you check your order’s status marked “not deal with”, you can log in " member center " to cancel this order and notify us in time;
If your order’s status is marked as an effective order, please notify us as soon as possible before delivery time. We will cancel your order and return relevant funds to your virtual bank.
If your products have already been delivered, we will be unable to cancel your order and return the funds.

Q: Is the quality of the products on your site guaranteed?
A: Online product pictures are only for reference, but the quality is definitely guaranteed. Every product has detailed introduction about items, price and packaging way. We will arrange products strictly according to our online introduction.

Q: What should you do if I don’t want the recipient to know my personal info?
A: Generally speaking, we will not reveal any of your personal info. But if the recipient requires to know, we will tell some of your info to the recipient. If you don't want the recipient to know your personal info, please be sure to make a note in the "Special requirement" column or you choose “anonymity” when you place your order.

Q: Will you notify me after delivering?
A: After delivery, we will notify you through E-mail. In addition, we will contact with you by special circumstances (lose to get in touch with the recipient or the flower material should be changed). Please make sure your E-mail address is valid and pay attention to receive our E-mail.

Q: Why you don’t contact with me to notify the information of my order?
A: Common situations that can't get in touch with customer as follows:
1. The E-mail address for member registration is invalid.
2. The free E-mail server is out of order.
3. The recipient’s contacting telephone number is not correct.

Q: How advance to order flower to deliver?
A: Order 3-6 hours ahead to large and medium cities. Order one day ahead is better to small cities. You’d better order ahead on peak period (such as Christmas Day, Valentine's Day, Mother's Day), so that we can arrange your order on time.

Q: Can you deliver if the consignee's address is not detailed?
A: Yes, we can. You need offer at least one way of contact of the consignee. After we get in touch with her(him), we will deliver according to her (his) time and address. Other special requirements, please make a note when placing an order.

Q: Can I pay more than my order for my next shopping?
A: Yes, you can. Please login to “member center”, click “Re-pay” for your payment. We will deposit the more money to your virtual account. It will be directly deducted for your next order.

More questions, please get in touch with our customer service!